This Terms and Conditions Agreement (the “Agreement”) is entered into by and between

(1) Emirates Public Transport & Services Company, a Public Joint Stock Company established under the laws of the United Arab Emirates, having its principal place of business at Marrakech Street, Umm Ramool Area, P.O. Box 5757, Dubai, United Arab Emirates (“Emirates Transport” or “ET”), and

(2) National Auctions (“AWA”).

Together, referred to as the “Parties.”

This Agreement governs participation in the National Auction (AWA) online platform, which operates under Emirates Transport (ET). Registration on the platform constitutes full acceptance of these Terms & Conditions.

Any interpretation or ambiguity in this Agreement shall be based solely on written agreements duly signed by authorized representatives of National Auction (AWA) or Emirates Transport (ET). Any verbal or unsigned agreement is invalid and not binding.

1. Registration & Eligibility

• Only one account is permitted per bidder.
• Users must be 21 years or older.
• AWA / ET may accept, reject, or cancel any registration at its sole discretion, without obligation to provide reasons or notice.
• Accounts may be suspended or cancelled without notice if misused or violated.
• Bidders are fully responsible for verifying and confirming their bid amounts before submission. Errors in amount or placement are the bidder’s sole responsibility.

2. Required Documents

Companies: Valid Trade License + VAT Registration (if applicable).
Individuals: Valid Emirates ID, Passport, or UAE Driving License.

3. Vehicle Status, Information & Inspection

• All vehicles are sold “As-Is”, with all defects (known or unknown).
• No warranty, refund, exchange, or repair is provided.
• Only the chassis is guaranteed, subject to providing a FAILED traffic passing report due to chassis issues within 72 hours of vehicle and document collection.
• Vehicles are locked for security reasons. Only exterior inspection is permitted during the active auction period.
• AWA / ET is not responsible for incorrect or misleading information on external websites.
• Only the AWA / ET website and official UAE Traffic inspection reports are considered valid information sources.

4. Deposits & Financial Guarantees

• A security deposit must be paid before account activation.
• Accepted methods: Bank Card, Bank Transfer, Cash Deposit to company account, Security Cheque, or Bank Guarantee.
• The amount of the security deposit allows bidding in accordance with the tables provided below
• Deposit Table:

AWA / ET may request a higher deposit at its sole discretion without providing reasons.

The security cheque is issued in the name of Emirates Transport.

5. Auction Timing & Validity

• Auction start and end times are displayed on the website.
• Vehicle inspection is allowed only during the active auction period.
• No inspection is allowed after the auction ends or after award before payment.

6. Payment Terms

• Full payment must be completed within 48 hours of results of the announcement.
• Late payments incur AED 100 per day per awarded vehicle.
• Failure to pay results in:
  • Full confiscation of the security deposit
  • Cancellation of sale
  • Penalty of 20% of the transaction value
• No vehicle will be released until all awarded vehicles are fully paid.
• If the depositor’s name differs from the buyer's name, ET may verify the relationship.
  The buyer must provide a signed authorization letter and depositor details.
• Only AED currency is accepted.

7. Vehicle Release & Collection

• Release hours: Monday–Friday, 08:00–16:00.
• Spare keys are not guaranteed.
• Vehicles are delivered without a number of plates.
• Kilometer readings are approximate.
• Vehicles cannot be released on the same day as payment.
• Collection date will be communicated by AWA / ET.
• Vehicles will only be released to the registered bidder or an authorized representative with an official authorization letter.
• “Parking fees will be automatically applied Daily to each vehicle not collected within 7 days as below:

• The buyer is responsible for transportation and related costs.
• Only AWA / ET recovery vehicles are allowed for removal; external recovery is not permitted.

8. Deposit Refund Policy

• Bank cash deposit & bank transfer: refundable within 30 working days & might extend in some cases, subject to submitting the refund request form.
• Credit card deposits: released after 21 working days as per bank policy; customers must follow up with their bank directly.
• All bank charges (local or international) are borne by the participant.

9. Notifications & Approval

• Auction results will be sent via WhatsApp  (Coming Soon)/ SMS (Coming Soon)/ Email.
• Customers should check their account on the company website to stay updated on all Auction results and all new developments and updates
• AWA / ET may accept or reject any bid or part of a bid without disclosing reasons.
• All vehicles are subject to management approval within 4–21 working days, extendable as needed.

10. Vehicle Sale Documents

• Documents issued within 25 working days & might extend in some cases after full payment of all awarded vehicles.
• Documents are issued only in the registered bidder’s name.
• The buyer is responsible for transferring ownership and paying all related fees, including inter-emirate transfer.
• Buyers must complete the ownership transfer within 7 days of receiving the documents.

11. Customer Support

Support inquiries:  support@alwataneya.ae
Bidder is responsible for verifying bid amounts before submission. Price-related complaints will not be considered.                                                                                                           

The Bidder shall verify and confirm all prices prior to submission of the bid and shall be solely responsible for any errors (in the price or where the price is written or in both). The Bidder shall also be responsible for ensuring full understanding and compliance with all Terms and Conditions.

12. Privacy Policy

  User information is confidential. Statistics may be collected to improve services.

13. Intellectual Property

All logos, trademarks, service marks, and images belong to AWA / ET.

14. Auction Participation Steps

1. Access the website: www.alwataneya.ae
2. Register: www.alwataneya.ae/sign-up
3. Pay the security deposit to activate bidding privileges.
4. Participate in the Auction: www.alwataneya.ae/seller-buyer/auctions/todays-auctions
5. Review vehicles, images, and inspection reports. (If the report is available, knowing that all vehicles are sold “AS IS,” without any warranties, express or implied)
6. Add vehicles to Favorites for tracking (If you want)
7. Submit bids using the 'Bid Now' button.
   • In the Silent Auction, all bid prices are confidential and not visible to other participants
   • The bid amount excludes VAT and fees.
8. Monitor bids via “My Bids”. (You may do so if you wish)
9. The bid price may be increased, but it cannot be decreased.

15. Auto-Bid Feature  (Coming Soon)

• The bidder selects the maximum auto-bid value.
• System bids automatically up to that limit.
• Bidders are fully responsible for their selected auto-bid value.

16. Buyer Confirmation

The buyer acknowledges that AWA / ET acts only as a broker or intermediary and is not responsible for car defects or disputes (e.g., meter tampering, chassis issues).

17. VAT

All vehicles are subject to 5% VAT.

18. Administrative Charges

The buyer is responsible for administrative expenses related to the purchased vehicle, which are as follows:

 AWA / ET may modify service charges at its discretion.

19. Bidder Cancellation

If a bidder cancels any awarded vehicle, a penalty of 20% of the total transaction value will be charged at ET / AWA’s discretion without prior notice or justification.

20. Vehicle Taken Before Ownership Issuance

AWA / ET is not responsible for any expenses, repairs, or issues incurred by the buyer before receiving the official sale of documents. All associated costs are solely the buyer’s responsibility.

21.Limitation of Liability

AWA / ET shall not be responsible for:

• Vehicle condition all vehicle sold AS It Is only the chassis guarantee
• Hidden defects, mechanical issues, or missing parts

22. Governing Law & Dispute Resolution

This Agreement is governed by the laws of the United Arab Emirates.
Any disputes shall be subject to the exclusive jurisdiction of UAE courts.

23. Increase in Non-Reimbursable Government Costs

If new laws, regulations, directives, decisions, or notifications issued by local or federal government authorities result in an increase in non-reimbursable costs, all parties (sellers or buyers) shall be obligated to bear such costs.

24. User Acknowledgment of Awareness and Compliance with the Terms and Conditions

Your acceptance of these terms and conditions constitutes a binding agreement to all that is stated herein and shall be deemed an explicit acknowledgment that you have read and understood them, thereby precluding any subsequent claim of lack of knowledge or awareness of their contents.

25. Emirates Transport / National Auctions reserves the right, at any time, to recover from the buyer any previous outstanding fines, penalties, fees, or related charges.

26. Any vehicle towing, recovery, or transportation charges shall be borne by the buyer and charged separately.

27. Default / Failure to Pay

The Buyer undertakes to pay the full purchase price within seven (7) business days from the date of award of the contract.

Failure to pay the full purchase price within the specified period shall constitute a default by the Buyer.

In the event of such default, the Seller shall have the right, at its absolute discretion and without prior notice, to cancel the sale transaction.

In the event of cancellation due to non-payment, the security deposit shall be forfeited in full, regardless of the method of payment (including but not limited to cash, cheque, bank transfer, bank guarantee, letter of credit, or credit card).

All other amounts paid by the Buyer, including any partial payments of the purchase price, shall also be forfeited and shall not be refundable.

Upon receipt of any payment from the Buyer (whether full or partial), the sale shall be deemed final and binding on the Buyer, and no warranty, refund, exchange, repair, or cancellation shall be permitted.

A limited exception applies only to the vehicle’s chassis. A claim shall only be considered if the Buyer provides an official report issued by the Traffic Department stating that the vehicle’s chassis has failed the inspection. Such report must be submitted within seventy-two (72) hours from the time of receipt of the vehicle and its documents.

By participating in this auction, submitting a bid, making any payment, or receiving the vehicle, the Buyer acknowledges that they have read, understood, and irrevocably accepted these Terms and Conditions.